KPMG Service Provider Performance & Satisfaction Studies

• South African Sourcing Pulse Survey: 3rd and 4th Quarters 2012 Shared Services and Outsourcing Institute | April 29, 2013 | Whitepaper This paper describes trends in South African end-user organizations' usage of shared services, outsourcing, and third-party business and IT services July-December 2012.

   

• 1st Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results Shared Services and Outsourcing Institute | April 25, 2013 | Whitepaper Trends in the use of outsourcing, shared services, offshoring and other global business service delivery initiatives January through March 2013.

   

• Finance and Accounting BPO Market Landscape 2013 Shared Services and Outsourcing Institute | April 03, 2013 | Whitepaper This comprehensive study covers the dynamics and intentions of 399 major global enterprises, analyzes more than 750 live enterprise finance and accounting outsourcing (FAO) engagements, and profiles 17 leading FAO suppliers.

   

• Implementing Service Delivery Models: Obstacles and Remedies Shared Services and Outsourcing Institute | April 02, 2013 | Article Smart planning and proactive organizational actions can help remedy obstacles often encountered during deployment.

   

• What's Next in Finance Global Business Services? Shared Services and Outsourcing Institute | March 28, 2013 | Article While cost is and always will be important, today's bigger F&A outsourcing goals are more complicated and complex: improving and innovating the delivery process. To achieve these goals F&A global business services will have to find new talent, upgrade IT systems, leverage data and reorganize the governance organization.

   

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