3Q 2013 Sourcing Advisory Global Pulse Survey Results Read the 3Q Results
KPMG Shared Services and Outsourcing Institute
Global Business Services Industry Study 2013 Shared Services and Outsourcing Institute | Dec. 10, 2013 | Shared Services and Outsourcing This whitepaper reports on leading practices and trends in the use of global business services based on information gathered from more than 400 enterprises, including many executives in leadership roles.
United Kingdom ICT Service Provider Performance and Satisfaction (SPPS): 2013 Shared Services and Outsourcing Institute | Nov. 26, 2013 | Shared Services and Outsourcing The 2013 U.K. study evaluates organizations' satisfaction with service providers in more than 490 Information Communication Technology (ICT) contracts.
Finance and Accounting Outsourcing Re-Contracting Shared Services and Outsourcing Institute | Nov. 15, 2013 | Shared Services and Outsourcing Seize the opportunity to at the end of term to realign a BPO contract for finance and accounting services with the needs of the business and the capabilities of the market.
The Future of Governance Shared Services and Outsourcing Institute | Nov. 07, 2013 | Shared Services and Outsourcing As part of a roundtable discussion, participants were asked if their services governance function was prepared for the future. This report reveals what they had to say.
3rd Quarter 2013 KPMG Sourcing Advisory Global Pulse Survey Results Shared Services and Outsourcing Institute | Oct. 31, 2013 | Shared Services and Outsourcing This paper describes trends in outsourcing, shared services, offshoring and other global business service delivery initiatives from July-September 2013.
Governing the Cloud Shared Services and Outsourcing Institute | Oct. 28, 2013 | Shared Services and Outsourcing The adoption of cloud computing is changing the IT service delivery landscape. Successful organizations are realizing the business value associated with cloud services and are updating or evolving the functions of their governance operating models.
The Art of Services Governance Shared Services and Outsourcing Institute | Oct. 23, 2013 | Shared Services and Outsourcing Views of leaders who participated in HfS and KPMG's Moving Beyond Adequate: Principles of Progressive Shared Services and Outsourcing Governance webcast on core governance issues for organizations wishing to successfully move forward in a growth market.
Next Generation Convergence Demands Next Generation Shared Services Healthcare & Life Sciences Institute | Sept. 19, 2013 | Healthcare & Life Sciences This issue brief describes how a new approach to the traditional shared services operating model can help healthcare organizations.
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